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JUL 9 2020

Transparency and security

When it comes to investing your money, transparency and security are the key aspects that define the authenticity of any platform. At NitroEx, we empower the investors to be in control of their transactions with zero trading hindrance from any external entity.   While securities are in place, we ...
AUG 26 2020

What are password requirements on NitroEx?

NitroEx suggests choosing a strong password while creating your account. The password should be a minimum of eight characters long and should contain both uppercase and lowercase letters. Make sure to include at least one symbol and a special character.  ! # $ @ _ ' + , ? [ ] . -) However, any ...
AUG 26 2020

How to Select a Good and Strong Password?

If you are unable to create a good yet safe password for your account, NitroEx recommends using a password management system. A password manager is capable of generating unique and random passwords for each website you visit. It can also auto-fill passwords for you, protecting your account against ...
AUG 26 2020

What is Phishing?

Phishing is simply a cybercrime. It is a fraudulent practice targeted to obtain sensitive information such as usernames, passwords, 2FA codes, account data, bank details, disguised as a trustworthy entity.  Such cybercrimes can happen through different means of communication including SMS texts...
AUG 26 2020

Reporting Phishing Sites

Phishing sites are malicious websites that pretend to be authentic sites so that it could trick users into entering their account credentials or other sensitive details.  One of the best ways to avoid phishing attacks is by ensuring that you are accessing https://www.nitroex.io directly and no ...
AUG 26 2020

Why did I receive an unexpected device confirmation email?

If you were not hoping to get a device confirmation email, it signifies that someone else signed in to your NitroEx account by using your password and secure code.  To ensure the safety of your NitroEx account, we recommend that you immediately follow the instructions below: Change your a...
AUG 26 2020

How can I make my NitroEx account more secure?

NitroEx goes extra miles to provide our crypto community with extensive security standards. We take extra safety measures to ensure your cryptocurrency funds and trading account remain as protected as possible. However, we also believe that maintaining account security is a shared responsibilit...
AUG 26 2020

How do I report an unauthorized transaction?

NitroEx is the most trusted and secure platform for buying and selling cryptocurrencies at the most transparent rates. We are committed to protecting traders’ information and personal details, shielding funds against any external threats.  If you have recently noticed any unauthorized activity ...
AUG 26 2020

Avoiding cryptocurrency scams

Once initiated, cryptocurrency transactions are irrevocable and can’t be altered by any means. When you deposit a cryptocurrency on a blockchain network, you must be sure of the legitimacy of any merchant or third parties involved. NitroEx suggests dealing with entities that you entirely trust.  ...