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AUG 28 2020

What is account verification?

NitroEx traders should verify their account to ensure crypto exchange security. It is a process of checking that the new or existing account is owned and operated by a specified individual. Account verification can enhance the trading experience and quality of crypto services including funds deposi...
AUG 28 2020

Why is it important to verify your account?

NitroEx crypto exchange goes extra lengths to ensure that our services are not used to commit fraud, support terrorism, launder money or other illegal activities. Identity verification helps in shielding NitroEx traders from fraud, theft, and abuses on the NitroEx cryptocurrency exchange platform. ...
AUG 28 2020

Is my account verified? How can I understand?

Account verification is a mandatory process for getting started with cryptocurrency trading at NitroEx. If you have created a new account, enter the necessary information and documents for KYC and submit your request for further approval. The NitroEx security team will assess, analyze, and review ...
AUG 28 2020

Is my private information and photo secure?

NitroEx collects useful information, enabling traders to use our crypto services without any troubles. This essentially includes data collection mandated by law such as to verify your account and protect you from fraudulent activities, or anti-money laundering compliances. We go through great leng...
AUG 28 2020

What can I do without verifying my account?

If you do not verify your account and identity, your account will be restricted and you will not be able to make trades on the platform. NitroEx will help you in every way possible to get your account verified. However, if you are unwilling or unable to complete the verifications that are required,...
AUG 28 2020

My ID is written in the local language. Will that work?

An up to date and valid government-issued ID is required for us to approve your account and identity verification request. NitroEx has put this security measure in place to protect your account from frauds and keep your payment and personal information safe. Acceptable documents for government-iss...
AUG 28 2020

Are there any important steps that I need to take care of?

Account and ID verification are crucial steps to prevent fraud and ensure that no one, except you, can use your personal and payment information to make crypto trades. Although, there are a few measures that you need to take to minimize the chances of verification delays or rejection. Please note ...
AUG 28 2020

Why are the images taking too long to upload?

When uploading documents such as scanned copies or photos, NitroEx has certain parameters that need to be fulfilled. Make sure that your upload documents meet the following guidelines: Please check your network settings before uploading. Ensure that your images are in proper picture format and n...
AUG 28 2020

How long will the verification process take?

The identification documents and personal information that you submit are thoroughly analysed and reviewed by our support team and identity verification software. If we find your documents error-free, consistent, and accurate, the entire process would typically take between 24 hours to 48 hours t...