NitroEx Support

How fast will my transaction be processed?

The time it takes to complete a cryptocurrency transaction or exchange primarily depends on three factors:

1. The current load on the blockchain network
2. The blockchain fee
3. The cryptocurrency network speed

Depending on how long it takes to complete the transaction and confirmation for the deposits in the blockchain, the speed varies anywhere from a few seconds to several hours.

For instance, if the transaction amount is large, say, 1 BTC, the processing may take a bit longer and can be completed in approximately 1 hour.

Please note that the transactions carried out during average load times have significantly faster-processing speed as compared to those initiated during peak load times.

NitroEx suggests checking the load before making any crypto transactions and avoiding high load periods to keep your exchange speed fast and trade fees low.

How can I cancel a transaction?

Please note, once the transaction is confirmed on the network, it can not be reversed or cancelled.

As unfortunate as it is, digital currency protocols are designed to be irreversible and we have no control over them. The attribute gives an added benefit to merchants to accept crypto payments without the risk of chargebacks.

Knowing this, it is extremely crucial to double-check your transaction details and correct before you make any trade orders. We only trade values according to the instructions received from you and do not guarantee the correctness of trading amounts.

Why is the final amount of funds different from the initial amount?

Cryptocurrency prices change all the time and it differs on different trading platforms. The initial amount you wish to put at trade is usually different from the final amount. This is because, in the process of trading, it undergoes market changes, deciding profit or loss on your overall investment. The final amount will, therefore, be either more or less than your initial funding as it takes some time in processing transactions.

NitroEx has the lowest market rates with minimum trading fees for buying and selling cryptos. We recommend carrying out an in-depth market analysis to cash out maximum profits and protect your funds against any losses. 

What are the different fees in Crypto trading and exchange?

When trading cryptocurrencies, NitroEx charges predetermined fees on your trade amount. Please note that we, at NitroEx crypto exchange, enable traders to buy and sell crypto assets with:

No deposit fees

No hidden rates

Lowest trade fees

Economical maker and taker fees

Minimum or zero withdrawal fees

If you wish to have a detailed look at the different crypto market rates, trade fees, and withdrawal fees, please check out our currency and market fees page.

Can I receive a refund?

If you have already made a transaction, NitroEx will not make any refunds in such cases. The irrevocable nature of the crypto protocols doesn’t authorize any intervention and the trade can not be stopped once initiated.

Refunds can only be processed under certain circumstances. However, due to the specifics involved, we can not disclose the list of conditions where the refund is guaranteed.

Please ensure that you check with our support team for any refund-related queries and provide them with the entire payment information.

What is the minimal exchange amount on NitroEx?

You can buy or sell as little as 0.001 fractions of cryptocurrency on NitroEx. However, the limits for each currency exchange is different from the other that you need to check before you make any transactions.

Depending on the state of the network, the minimal amount of deposit dynamically changes and the rates are pre-published on NitroEx. To make sure your transaction is executed successfully, we recommend depositing amounts slightly higher than the trade amount.

If you wish to know the minimum exchange limits of cryptocurrencies, please visit our currency & market fees page.