NitroEx Support

Transparency and security

When it comes to investing your money, transparency and security are the key aspects that define the authenticity of any platform. At NitroEx, we empower the investors to be in control of their transactions with zero trading hindrance from any external entity.


While securities are in place, we make sure that no extra charge is levied on cryptocurrency transactions. Our platform supports high-level trading protocols with stringent compliance and regulatory norms making sure that requisite standards are maintained throughout the processes. The transactions encompass no hidden fees, thereby, maintaining the utmost transparency and privacy for the crypto traders.

What are password requirements on NitroEx?

NitroEx suggests choosing a strong password while creating your account. The password should be a minimum of eight characters long and should contain both uppercase and lowercase letters. Make sure to include at least one symbol and a special character.  ! # $ @ _ ' + , ? [ ] . -)

However, any password having more than 72 characters shall be truncated.

How to Select a Good and Strong Password?

If you are unable to create a good yet safe password for your account, NitroEx recommends using a password management system. A password manager is capable of generating unique and random passwords for each website you visit. It can also auto-fill passwords for you, protecting your account against phishing attacks.

If you don’t wish to use a password manager, ensure that you use a long, random, and strong password that is unique to your NitroEx account. 

Remember, you should never reuse passwords from your other accounts and websites, especially your email account. 

What is Phishing?

Phishing is simply a cybercrime. It is a fraudulent practice targeted to obtain sensitive information such as usernames, passwords, 2FA codes, account data, bank details, disguised as a trustworthy entity. 

Such cybercrimes can happen through different means of communication including SMS texts, emails, URL advertisements, and social media posts. These scammers will brand themselves and pretend to be NitroEx in order to gather useful data from traders and investors. 

Please note, NitroEx will never ask for your passwords, 2FA codes, or bank account details. If you are a victim of a phishing attack, please change your NitroEx account password immediately and report such fraudulent cases to the NitroEx support team.

Reporting Phishing Sites

Phishing sites are malicious websites that pretend to be authentic sites so that it could trick users into entering their account credentials or other sensitive details. 

One of the best ways to avoid phishing attacks is by ensuring that you are accessing directly and no other web address apart from this. 

If you feel you’ve encountered a phishing website, please email your request to [email protected] with the full URL. If the phishing message was sent through emails, SMS, or text messages, please submit a screenshot and full description of the encounter. 

Once we receive your request, our security team will thoroughly analyze and investigate your submission. NitroEx will take prompt actions in shutting down any phishing or malicious sites targeting our traders in any situation.

Why did I receive an unexpected device confirmation email?

If you were not hoping to get a device confirmation email, it signifies that someone else signed in to your NitroEx account by using your password and secure code. 

To ensure the safety of your NitroEx account, we recommend that you immediately follow the instructions below:

  • Change your account password

Whenever you notice any unsuspected activity in your account, immediately change the password of both your email account and the NitroEx trading account. You should select a password that hasn’t been used previously and should be strong, unique, and complex.

  • Enable 2FA

Now that your password is updated, enable the strongest form of verification, the Two Factor Authentication available in both your email account and your NitroEx trading account. 

  • Check your Login Details

Sign in to your NitroEx account and navigate to My Profile>Login Details

Here you can review your entire account activities including all active sessions, IP address, date, time of access, client OS, browser, and location. Check if it was you, in case any of the devices or web sessions look unfamiliar, you can revoke the sessions entirely.

If you have any security concerns related to your NitroEx account, do not hesitate to contact our support team.

How can I make my NitroEx account more secure?

NitroEx goes extra miles to provide our crypto community with extensive security standards. We take extra safety measures to ensure your cryptocurrency funds and trading account remain as protected as possible.

However, we also believe that maintaining account security is a shared responsibility. Please find the following recommendations to keep your NitroEx safe from unauthorized access or any third-party attacks.

  • Use Two Factor Authentication
  • Keep strong and unique password
  • Protect your device, keep it clean and updated
  • Secure your email account
  • Keep a check on your login activities
  • Stay alert for scams and phishing attacks

If anyone claims to be associated with NitroEx support team and requests personal information or calls you directly, immediately contact us through our official website or send an email to [email protected]

How do I report an unauthorized transaction?

NitroEx is the most trusted and secure platform for buying and selling cryptocurrencies at the most transparent rates. We are committed to protecting traders’ information and personal details, shielding funds against any external threats. 

If you have recently noticed any unauthorized activity or transactions from your NitroEx account, immediately report the case to the NitroEx security team. 

You can write an email or connect with us at [email protected] or [email protected] 

If you wish to raise a ticket, you can navigate to our NitroEx Support page and submit your application with full details.

Avoiding cryptocurrency scams

Once initiated, cryptocurrency transactions are irrevocable and can’t be altered by any means. When you deposit a cryptocurrency on a blockchain network, you must be sure of the legitimacy of any merchant or third parties involved. NitroEx suggests dealing with entities that you entirely trust. 

Moreover, there are different fraudulent activities that you should be aware of. Do not trust any source outside the NitroEx community. We never send any email or messages asking for your personal information and sensitive details. Never trust such sources and never respond to scams or fraudulent emails. NitroEx always sends emails through the same domain i.e. 

When trading cryptocurrencies, please be aware of:

  • Giveaway scams
  • Technical support and impersonation scams
  • Investment scams
  • Telegram scams
  • Loader scams
  • Employment scams
  • Phishing

If you witness any unsuspected activity or any entity mimicking to be NitroEx, please immediately report such cases to our security team at [email protected]